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Are the wigs for sale on your shop made from human hair?
All wigs, except those in the 'Human Hair Lacefront Wigs" section, are made from high quality heat safe synthetic hair
What size heads do your wigs fit?
All our wigs are made with an elasticated cap so they can be tightened/loosened with the straps inside however they are made to fit a 22.5-23" head and can stretched or be tightened to fit head around half an inch to an inch bigger or smaller then this.
For the best fit on a larger head we recommend the Lacetop or Full Lace range of wigs as these can stretch more to accommodate a bigger head or to fit more of your own hair inside.
Do you personally hand-make every wig on your store?
Unfortunately due to lacefront/full lace wigs being extremely time consuming to hand create and due to the sheer amount we sell daily, we do have a manufacturer who creates our wigs for us to our specifications and colour/style designs.
The Lace Top wigs, Amber style and several colours on our store have been designed by us and you will not find them for sale anywhere else.
Can they be dyed?
Unfortunately synthetic hair cannot be dyed like normal human hair. However, you can use Acrylic Ink & 99% Alcohol or Polyester Dye to dye synthetic hair.
Are all your products as pictured on your website?
All our items are photographed in house and are taken in a way to show the versatility of the wig. We try to show it all possible angles of our products and do not edit our photos to make them more aesthetically pleasing. Some wigs on my store may have been brushed slightly to best portray the style and this will be noted in the description of the item.
Please note that different monitors and phone screens can affect how colour is portrayed, therefore we cannot be held responsible for a slight difference in shade when you receive your order.
If I am unhappy or have changed my mind with my purchase can I return it for a refund or exchange it?
Due to hygiene reasons and the nature of the items we sell, we cannot offer any returns or refunds unless the item you have received is faulty or damaged.
We try our best to carry the highest quality product and provide excellent customer service to all our customers.
Can I cancel my order?
Once orders have been processed and dispatched, they cannot be cancelled. If your item(s) have not yet been dispatched, you are able to cancel any order, except any custom made item(s). However, all cancelled items will be subject to a 15% restocking & admin fee and will be deducted from the refunded total.
What can I do if I think my purchase is damaged or faulty?
If you believe you have received an incorrect, damaged or faulty item then please fill in the form on our contact us page within 48 hours of receiving your order. We will get back to you as soon as possible and we will ask for you to send photos to help resolve the issue.
I have received my wig and the hair is shedding, is this normal?
Yes, it is perfectly normal. All our wigs are made with more hair than specified in the description, to allow for shedding when the wig is first brushed through.
Do I need to use glue or tape to secure my wig when wearing it, if so, how?
We usually recommend to use Mastix Spirit Gum to secure your wigs down with as although they are considered "Glue less" due to the combs and straps they have in them, the lace will still shift or lift in wind if it isn't glued down to your head securely.
What happens if I do not receive my order?
There can be multiple reasons for you not receiving your order:
- Your order might have been lost
- The delivery details were incorrect when you placed your order, so it was returned to us
- The courier attempted to deliver your order multiple times but were unsuccessful, so it was returned to us.
If the order was lost during transit, you will be entitled to a replacement or full refund. An order can only be classified as lost if it has not been delivered after 30 business days.
If the order was not received due to customer error (i.e incorrect details/courier unable to deliver to given address) then the customer is responsible for paying for postage again. Once the order is received back and second postage is paid for, we can resend your order. If the customer no longer wants the order then a refund, minus shipping and a 20% restocking & admin fee, will be issued once the order is back with us.