What countries do we ship to?
We ship worldwide to every country.
How long will it take for my order to be shipped?
For orders placed Monday to Friday before 2PM, we aim to ship on the same day. There can however be an up to 2 day processing time, due to busy periods and public holidays.
How long will it take me to receive my order after being shipped?
|Standard shipping time||During peak periods*|
|UK||1-2 business days||1-3 business days|
|Europe||4-7 business days||5-9 business days|
|USA and Canada||5-9 business days||6-12 business days|
|All other countries||6-10 business days||8-14 business days|
*Peak periods can be sales, Easter, Halloween and Christmas
We cannot guarantee these times as these are an estimate given to us from our courier company. Delays may occur due to: your parcel being held in customs; weather delays; or busy periods for the courier company.
Please note that the "USA & Canada 2-4 day" shipping method can only be dispatched on Monday-Friday. All orders placed using this shipping method must be ordered before 1PM to be dispatched the same day.
The "UK Next Day Before 1PM" shipping method isn't guaranteed to be delivered on weekends as Royal Mail has introduced a Saturday delivery charge, meaning orders placed with this shipping method on a Thursday after 3PM may not arrive until the following Monday, although 99% of parcels sent on a Friday using this method so usually get delivered on a Saturday.
How will my order be shipped?
We send all orders in a mailing bag with a bubble liner, the wig will arrive inside an organza bag which can be used for storage when it is not being worn.
All orders are shipped using Royal Mail and will require a signature upon delivery.
Can I track my order?
You will be sent a tracking number to the email address provided on the order (please double check your email address before placing your order, so you will receive all the sufficient information).
A small number of countries do not offer a tracked service, so this will not be possible. For more information regarding your countries shipping method please use the form provided on the contact us page.
What happens if I do not receive my order?
There can be multiple reasons for you not receiving your order:
- Your order might have been lost
- The delivery details were incorrect when you placed your order, so it was returned to us
- The courier attempted to deliver your order multiple times but were unsuccessful, so it was returned to us.
If the order was lost during transit, you will be entitled to a replacement or full refund. An order can only be classified as lost if it has not been delivered after 30 business days.
If the order was not received due to customer error (i.e incorrect details/courier unable to deliver to given address) then the customer is responsible for paying for postage again. Once the order is received back and second postage is paid for, we can resend your order. If the customer no longer wants the order then a refund, minus shipping and a 20% restocking & admin fee, will be issued once the order is back with us.